Please read your Vacation Rental Agreement carefully before you begin your vacation. Any monies received by Maine Mountain Connection (herein referred to as MMC) for occupancy of Vacation Property indicated the acceptance of the terms of our Vacation Rental Agreement in full. All policies are strictly enforced. It is the responsibility of all guests and members of their party to be familiar with all policies pertaining to rental.

RENTER REQUIREMENTS: For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit cardholder. This person is considered to be the Guest. All other persons involved with the rental are considered to be the Guest’s invitees, and all discussion regarding reservation, cancelation, and damage policies will be discussed with the Guest, not the Guest’s invitees. The Guest understands that Maine Mountain Connection rents to responsible adults over the age of 25 ONLY.

DOWN PAYMENT/ PAYMENT: A reservation can be held with a 50% down payment paid by credit card when the reservation is made. Full payment is charged 60 days prior to the scheduled arrival date. If a check (payable to Maine Mountain Connection) or money order is not received by the due date, the balance will be charged to your credit card. The credit card must have an expiration date that extends beyond your stay. If a reservation is made less than 30 days prior to arrival, full payment is due when the reservation is made. If the Guest(s) has no Visa, Master Card, or Discover Card, a cash payment can be arranged which will include an additional $500 refundable security deposit. This security deposit will be returned within one week of the departure date, provided there is no breakage or damage to the premises and/or contents, there are no outstanding long distance phone or pay-per-view charges, no additional cleaning costs, and all other rules of this agreement are adhered to. A $35.00 service charge will be incurred for any returned checks.

BALANCE PAYMENT: If no other payment is received 30 days prior to arrival, we will automatically run the balance on the credit card on file. Balance is due no later than 30 days prior to your arrival date. We keep the balance payment on the same credit card used for the initial payment, guest can call with a different card, or a check or money order can be issued at least 30 days prior to your arrival. Please send check or money order with a signed copy of the rental agreement.

Make check payable to: Maine Mountain Connection Mail to: Maine Mountain Connection, 75 Top Hat Rd Hanover, ME 04237

DAMAGE POLICY: Every reservation requires a $59 damage protection policy. This fee will cover the renter for Accidental damage to the property with up to $3000.00 USD in protection. This program is insured by Waivo insurance.

Waivo® Security Deposit Waiver

If You have purchased a Waivo® Security Deposit Waiver, then the following terms and conditions are now part of Your vacation rental property lease agreement.

I. AGREEMENT

A. On behalf of Ryan Arsenault, the party authorized to rent the vacation rental property and the owner, lessor, of manager of the vacation rental property, Waivo has assumed the responsibility for damages as outlined below and waives Your security deposit up to $3,000, the waiver limit purchased by You, the renter, for your stay at the vacation rental property.

B. Waivo is hereby responsible for theft or direct damage to real or personal property of the vacation rental property as a result of Your acts or omissions. Waivo will pay the lesser of the cost of repairs or the cost to replace the property up to $3,000. This waiver does not negate your responsibilities as a renter for items outside of Waivo’s responsibilities.

C. This is not an agreement to provide insurance. You are buying a waiver of the security deposit otherwise due as part of Your vacation rental property lease agreement.

II.EXCLUSIONS

A. This Security Deposit Waiver will not pay for damages or theft resulting from:

Acts of God

Prior damage, cosmetic damage, or normal wear and tear

Theft without a valid police report if over $250

Loss of use of the vacation rental property

Rodent, termite, infestation, or wild animal

Damage to a motorized vehicle

Fine art, collectibles, or sets of items

This Waiver will not pay for damage or theft of property owned by You.

This Waiver will not pay for costs associated with odor, debris removal, backups of sewers and drains, landscaping, marring, maintenance, or mechanical breakdown.

III. CONDITIONS

A. Waivo has the sole authority to determine the nature and extent of damages, necessary repairs, and eligibility for the waiver, and shall exercise that authority in a reasonable manner.

B. Waivo reserves the right to determine if damage is eligible for reimbursement at actual cash value.

C. This Waiver will pay for excessive cleaning, as a direct result of damage, over and above the normal cleaning fee. An irreparable stain or spillage is considered damage.

D. This Waiver is only effective for a one-time single continuous stay, of up to 90 days, for which You purchased the Waiver. It takes effect when You occupy the vacation rental property and terminates when You depart the same vacation rental property.

E. This Waiver is only effective if any theft or damage is reported to Waivo by You, the property manager, the online travel agent or the owner of the vacation rental property within 14 days of Your departure from the vacation rental property.

F. Waivo will not respond to damage or theft under $50 US dollars.

G. If there is a dispute related to these terms, mediation is required before any party may file litigation. In the event of litigation, all parties waive the right to a jury trial.

IV. DEFINITIONS

You, or Your, is the renter of the vacation rental property and includes the renter’s spouse, children and any other person the renter invited on to the vacation rental property during your stay at the vacation rental property.

UPON ARRIVAL: Take a look around the property. If there are concerns or issues with your rental property, please immediately contact our office (leave a message if there is no answer). No refunds or considerations are given unless we are notified of problems during your stay. We will provide a form for you to document any pre-existing damage so you won’t be held responsible, as well as a claim form for any damage that happens during your stay (if you purchased the Vacation Rental Damage insurance).

EMERGENCIES/ MAINTENANCE: In the event of a problem getting in the house or if there are problems with condition or functionality of the property, please immediately contact the Maine Mountain Connection office (leave a voice message and send a text message if there is no answer!) at (207) 890-4284. If it is after office hours we will make every effort to return your call as soon as possible.

ARRIVAL TIME: Check in is at 4 pm. An early arrival may be arranged for $75 ($100 at properties that sleep 11+), pending other reservations and the housekeeping schedule. Please contact us within 24 hours of your arrival to request these arrangements. Unless you have specifically arranged for an early arrival time, please do not arrive at the property before your schedule check in time.

DEPARTURE TIME: Check out is at 10 am. Your prompt departure is appreciated so we can prepare the property for any incoming guests. A very late departure may be arranged for $75 ($100 at properties that sleep 11+), pending other reservations and the housekeeping schedule. If you have not arranged for a late check out, you may be charged $35 for each hour beyond 10 am you are still on property, at a minimum of one hour. If the property has not been vacated by 4 pm, a fee equal to the rental rate of 2 1⁄2 days may be assessed.

CANCELLATIONS: Cancellations and reschedules may be made up to 60 days before the first day of your reservation. You can credit your full down payment toward a future reservation, or we will refund 75% of your down payment. Cancellations or reschedules made with less than 30 days’ notice will result in 100% loss of all payment less any security deposit or damage waiver. If we can replace your reservation and rebook the dates, you can credit your full payment toward a future reservation, or we will refund 90% of the total payment. This loss can be avoided if CSA Travel Protection Insurance was purchased and the reason for cancellation is covered under the travel insurance policy. All reservation changes must be acknowledged in writing.

POWER/ WEATHER RELATED CANCELLATION: Maine Mountain Connection does NOT issue refunds due to acts of nature such as: weather, road conditions, snow conditions, power outages or forest fires, but CSA Travel Protection Insurance does provide some protection against these instances.

CHANGE IN NUMBER OF GUESTS/CONDUCT OF GUESTS: Guest(s) agrees that more than the number of people stated on the reservation shall not occupy the premises. Unauthorized people at the property at any time will result in a double charge for each additional guest or a maximum occupancy charge (whichever is more), and loss of any security deposit, in addition to any and all damage, disturbance, and cleaning charges. The rental is not intended for parties, nor gatherings at any time of anyone except those who have paid to occupy the property. Exceptions are made on an individual basis – please contact Maine Mountain Connection or prior approval. If there is excessive noise or music, any illegal activity, or evidence of a violation of these policies, you may be asked to vacate the premise without any refund and additional charges may be assessed. Please inform us of any change in the number of guests before your arrival to avoid these charges and so the property can be prepared appropriately for your group. No exceptions or refunds are given for changes in the number of guests after your arrival.

CLEANING FEE(s): A non-refundable cleaning fee is required with all reservations. This fee is for our housekeepers who dust, vacuum, sanitize, clean linens and towels, maintain the hot tub and remove refuse from the property. Guest(s) are required to follow all check out procedures detailed in this agreement and leave the property in the same general and good

habitable condition it was in when the Guest(s) arrived. Undue and/or unreasonable cleaning of the property shall be charged to the Guest’s/Cardholder’s credit card as an Additional Cleaning Charge at a rate of up to $45/hour, with a one hour minimum. This also applies to the property exterior, grounds, BBQs and hot tubs (if so equipped).

CLEANING REQUIREMENTS: A starter supply of expendable supplies such as paper goods and soap is provided; please bring additional if you feel this will not be adequate. Basic cleaning supplies are stocked to do your own cleaning during your stay. Housekeeping is not provided during your stay unless previously arranged. Failure to comply with pre-departure cleaning requirements resulting in excessive cleaning will be charged to your credit card at $45/hour, with a one-hour minimum:

1) Place soiled towels in the bathtub. 2) All dirty dishes, cookware and eating utensils should be washed, rinsed, dried and put away in the proper location. 3) Floors should be in generally good condition and ready to be vacuumed by our housekeepers. 4) All household trash, garbage, recycling and/or other discarded items should be properly bagged up so as to avoid spillage/leakage, and deposited in the proper refuse containers provided. Please do your best to help us recycle by hauling it out with you. Under NO circumstances should household refuse be deposited and/or otherwise left unsecured outside or additional charges may apply. Pick-up of household refuse can be arranged for extended stays. 5) Refrigerator and microwave should be left clean and free of food. 6) All appliances (stove, oven, BBQ, etc.) should be left in a clean condition and free of spills and grease. 7) Please wipe down counters and other surfaces. 8) All litter must be picked up from the premises and placed in the outside garbage cans, tied securely in trash bags. 9) Please try not to leave any pet hair in the home! Duct tape works great on furniture and may be provided with our other cleaning supplies. 10) GLITTER AND CONFETTI ARE NOT ALLOWED AT ANY PROPERTY, INSIDE OR OUTSIDE.

LINENS & TOWELS: Bath towels, sheets, pillows and blankets are provided. We do not provide any linens or towels for outdoor use. DO NOT take the property’s linens or towels outside. Bring items with you that you may need for hot tub use, sunbathing, or smoking outside. Please allow us to wash the cabin’s linens unless you need clean linens during your stay. Extra sheets and towels are provided if you are staying a week or longer (otherwise one set per guest are provided where laundry facilities are available).

SMOKING: Smoking is NOT permitted in any Maine Mountain Connection Rentals. Smoking may be allowed outside for selective properties as long as butts and ashes are not left behind. Discard the butts and ashes in the outside garbage. Do not throw butts on the ground (including the fire ring) or bring them into the cabin. If there is any tobacco smell in the cabin after your departure, there will be a minimum $250 charge. Oil lamps and incense are not permitted due to the long-lasting odor. If these policies are violated, there will be a charge for excessive cleaning.

PLUMBING: Do not put any feminine products in the toilet, please discard in bags in the trash. Many toilets are water- saving models and don’t have a strong flush – limiting the amount of toilet paper used will help prevent a clog. Plungers are provided if a clog occurs. Please do not pour grease down the drain. Grease pots are provided.

SATELLITE TV, INTERNET & PHONE CALLS: All properties are privately owned and have different subscription packages for cable and/or satellite and internet. Maine Mountain Connection does not guarantee any programs, events or reception. Guest(s) are liable for ordering any Pay Per View – if Guest(s) does not use their own credit card for ordering, programming charges plus an additional $5.00 processing fee will be charged to the credit card we have on file. Some properties are equipped with a telephone; short calls within the U.S. are permitted.

WOOD STOVE/FIREPLACE: If wood is provided at your property, it is provided for indoor use only! If it is found that any wood is used or cut from a property, a minimum of $100 will be charged! When there is a fire, the door/screen must be closed (except to add wood). The fireplace cannot be used when there is a stagnant air burn ban, but can be used when there is an outdoor burn ban. Call 800-323-BURN for info. Do not put anything except wood or wood products in the wood stove/ fireplace. Do not put any flammable material on or near any heat source, such as the electric baseboard or wood stove. DO NOT LEAVE HOUSE WITH A FIRE IN THE WOOD STOVE OR FIREPLACE!

CAMP FIRES: When using a campfire, please keep emergency water within 10 ft. The size of the fire should be small enough that embers are not landing outside the rock ring. Wood is not provided and woodcutting around the cabin is not permitted, so bring your own wood with you. Campfires must be completely extinguished before going to bed. DO NOT LEAVE CAMP FIRES UNATTENDED! Call 800-323-BURN for info.

PETS: Pets are allowed at pet-friendly properties ONLY and as long as the applicable pet fees have been paid. Unauthorized occupancy of pets will result in immediate eviction and loss of all rents and deposits. If the discovery of unauthorized pets is made after your departure, a penalty of $45/day plus any additional cleaning charges will be assessed. If you are given permission to bring a pet the following rules must be followed:

1) $15 per night/$50 per week usage fee for each pet. 2) No pets on any furniture or bedding. 3) Please do your best to remove all pet hair to avoid additional cleaning time/charges. 4) All waste must be picked up and placed in the garbage cans tied securely in trash bags. (Please remember we don’t have garbage service and housekeepers have to remove your trash with their vehicles!) 5) No pets in the hot tub or bath tub. 6) Pets should not be left unattended in the property unless crated. 7) Damage up to $1200 caused by authorized pets is COVERED if you opted in for the Vacation Rental Damage plan! Otherwise, the guest assumes full responsibility for any damage caused by pet to be charged to the credit card on file. 8) Any cleaning that must be done will be charged to renter at a rate of $45 an hour.

HOT TUB USE & RULES: Use of the hot tub is strictly at your own risk and liability. Our housekeepers sanitize and replenish chemicals in all hot tubs prior to your arrival. If additional maintenance is required during your stay, or the next guests are unable to use the tub due to conditions resulting from your failure to observe the following rules, there will be a $45 charge (and cost of supplies if necessary) for each hour of required maintenance. Instructions for the tub controls are posted at the hot tub or we will be happy to help you. A $25 refund/night will be given if you are unable to use the hot tub due to malfunction not caused by Guest(s).

1) ALWAYS SHOWER OR BATHE BEFORE AND AFTER USING THE HOT TUB! Body oil, makeup, hair products, etc. clog filters! 2) An adult must always accompany children. 3) Observe the safety precautions posted at the tub and have all guests do likewise.

4) Do not sit, stand or lie on the tub cover; a $300 charge will be made if the cover is broken this way. 5) Unhook the safety strap before removing the cover. 6) Replace cover and thermal blanket (where provided) when you are not in the tub and secure the safety strap to conserve heat, for safety, and to keep debris out of the water. 7) If temperature has been adjusted during use, MAKE SURE to return the temp to the original setting when done.* Failure to reset may cause the hot tub to over-temp & stop working, possibly resulting in additional charges. 8) Use non-breakable drink containers in the tub area. 9) DO NOT ADD ANYTHING TO THE HOT TUB WATER such as bubble bath & oils, even if they say they are compatible. 10) If the water level is low (below the filter intake) add more water or call, as low water can destroy the pump, resulting in additional charges. 11) If the water looks cloudy or dirty, please call.* If it is found that the service is necessary due to Guest abuse, the Guest will be responsible for the charges.

(*Hot tubs may be drained and refilled before your arrival; therefore, it may not be warm until later that evening. Also, due to the high mineral content in the mountain water at some of our cabins, the hot tub may initially appear cloudy until the minerals settle. If the conditions persist, please call.)

LEFT ITEMS: Please check carefully for belongings before you leave. Left items can be mailed to you if requested and you will be charged shipping costs plus a $10 service fee. Pick up may also be arranged at our Bethel office. Maine Mountain Connection is not responsible for lost or stolen items.

RIGHT OF ENTRY: Guest(s) agree that Maine Mountain Connection reserves the right to enter the rental property any time to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements as we may deem appropriate, or to show the property to prospective purchasers or guests (in which case prior notification will be given).

SECURITY & SAFETY RISKS: ALWAYS LOCK DOORS AND WINDOWS WHEN YOU LEAVE THE PROPERTY! When you rent the property, you assume responsibility for it and its contents, as well as your personal property. Always lock the doors and windows when you leave the property. There is a key safe to which you will be given a code. This code is

changed with every guest for security. Guest is responsible for lost key replacement costs. Children are welcome, but there are conditions in and around the home that may pose hazardous to them, as well as to adults, such as the river, steep riverbank, open stairways, wildlife, icy surfaces and fireplaces. Peak Properties of Maine does not assume any responsibility for injuries resulting from your failure to use due caution. Children must be supervised at all times. Candles are not allowed due to fire hazard except citronella candles in buckets outside, or supplied emergency candles in case of power outage.

WINTER CONDITIONS: We will attempt to have the driveway and walkways clear of snow before your arrival. A shovel is provided should you need it during your stay. Please be cautious when there are icy conditions. During the winter months, it may be required to carry chains or have traction tires. 4 wheel drive is recommended.

INDEMNIFICATION & HOLD HARMLESS: While Maine Mountain Connection and its Property Owners strive to maintain Vacation Properties in the finest condition, no guarantees are expressed nor implied regarding suitability or for any particular purpose. All Guest(s) and their invitees use the Vacation Property structures and premises at their own risk. Maine Mountain Connection and its Property Owners shall not be held liable or otherwise responsible in any way for injury to any Guest and/or their invitees that is caused or permitted to be caused by the intentional or unintentional acts of said Guest(s) and/or invitees, or by the failure of structures, appliances, (including hot tubs and BBQs) furnishings, and/or other equipment, whether by malfunction, misuse, acts of God/nature, and/or are otherwise naturally occurring. No guarantees are expressed nor implied as to the suitability of utilities and other services provided to the Vacation Properties and adjacent structures and premises. No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the Vacation Property and/or its contents. PMaine Mountain Connection and its Property Owners shall not be held liable nor otherwise responsible in any way for allergic reactions to Guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the Vacation Property and/or its contents, nor from mold and/or airborne spores, nor from pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, hot tubs, and/or other equipment. By written or electronic endorsement of this Agreement, Guest(s) and invitees hereby agree to forever hold-harmless and indemnify Maine Mountain Connection and its Property Owners from and against all claims, demands, loss, liability/responsibility of any kind and character, including cost of defense, arising out of or in any way connected with the Guest(s) use of the property.

Maine Mountain Connection Hanover, Maine 04237 www.mainemountainconnection@gmail.com maine.mconnection@gmail.com 207-890-4284 ph

Signature: Please sign and return this page of this agreement via fax, email or mail ONLY IF you made reservations by phone. If reservations were made online you’ve already agreed to our policies and no signature is required.

“I have read the Maine Mountain Connection rental Agreement and agree to the terms, and hereby authorize my card to be charged for the total stated in this agreement.”